If you have a problem we hope that you will make use of our practice complaints procedure. A new Complaints Procedure was issued in April 2017. We hope most complaints can be resolved within 5 working days under Stage 1, but if not, under Stage 2 with a full investigation and a response within 20 working days. Written complaints should be addressed to the Practice Manager.
We hope to resolve your complaint quickly, ask to speak with one of the Complaints Officers, the Practice Manager or Reception Manager or a GP.
The Patient Advice and Support Service by the Citizens Advice Bureau can help you make a complaint.
If you are complaining on behalf or someone else, we will need their consent.