When we are Closed

Out of Hours Service - NHS 24

If you require urgent medical advice when we are closed you should contact NHS 24 by telephoning 111.

NHS 24 is a 24-hour health service for Scotland which has been designed to improve access to the NHS and to help you get the right care from the right people at the right time. If you, or someone you look after, are unwell or need health information, you can contact NHS 24 and you will be connected to one of the Nurse Advisers or Health Information Advisers.

You can contact NHS 24 by telephoning the freephone number 111, or you can visit their website.

In an emergency situation you should dial 999. 

NHS 24's 111 service: new non-English Interactive Voice Response (IVR)

Our 111 service provides support for the health and care needs 24/7. This includes:

• out of hours care when your GP practice or dental surgery is closed
• urgent care if you think you need A&E but it’s not life threatening
• mental health support.

Callers to the 111 service first hear an automated message with options to help get the right support.

For more about when to phone 111 visit www.nhs24.scot 

Improved access to NHS 24’s 111 service

People whose first or preferred language is Arabic, Mandarin, Polish, Spanish, Romanian, Sorani, and Ukrainian can now choose to listen to Interactive Voice Response (IVR) messages in these languages.

Having dialled 111, and pressed 9 on your phone, you will have the option to press 1 if you want to listen to the IVR messages in other languages:

• for Polish, they should press 1
• for Arabic, they should press 2
• or Mandarin, they should press 3
• for Spanish, they should press 4
• for Romanian, they should press 5
• for Sorani, they should press 6
• for Ukrainian, they should press 7
• for other languages, they should press 8