We prefer that you phone throughout the day for an appointment, or from 9th April 2018 you can book routine book in advance appointments online, if there are book in advance appointments available. You need to register at Reception for online appointment booking, ask at Reception. You will need photo ID and proof of address to obtain a token to register. Tokens are vaild for 14 days.
If you need the duty doctor when there are no appointments left you will be telephoned before the doctor allocates an appointment, if an appointment is appropriate. Please wait until our doors open at 8.30am before coming down to the surgery, this is for you health and safety as we cannot open the doors before 8.30am, even in adverse weather.
We have 2 staff before 9.30am answering the phones to book appointments and one on the Reception desk. Throughout the day several staff pick up on the incoming calls.
We operate a 10 minute GP appointment system. Appointments are scheduled to cope with demand, the system is reviewed and changed daily. We aim to release appointments every day. Generally there will be 50% book on the day. 50% book in advance. We aim to have appointments available for booking throughout the day. We offer morning and afternoon appointments 5 days a week. Book ahead will be restricted to about 3 weeks ahead. Research shows any more than this and people forget the appointment and don't attend. We have a Duty Doctor to triage people that feel they need urgent care when there are no appointments left. Tell the Receptionist.
Please note: one patient per appointment. Do try to see the same doctor consistently. If you have a list of problems you may be asked to re-book as it is only a 10 minute appointment.
Doctors' surgeries run at various times but mainly Mon-Thurs 8.30am-10.30am and 2.20pm-5.40pm. We also offer our extended hours surgery on a Thursday evening 6.00pm-8.30pm. Between 5pm & 6pm some of the GPs will do the DVLA Medicals e.g HGV. Home Visits tend to be done between surgeries but may be done at anytime during the day. The are 58 sessions of GP time available (a session is a morning or an afternoon). The sessions are different every day. No 2 days are the same it depends on GP availability and workload. We have an all GP Partners meeting on a Thursday morning 8.30am-9.40am. We always have a doctor on call, a duty doctor to deal with emergencies and urgent medical information enquiries. We look after 3 care homes and do a "ward round" in care homes.
Ask at Reception about the availability of the doctor you usually as they work part time and can be on the rota for care home, home visits or duty doctor and are no always doing a face to face surgery.
The switchboard can get extremely busy between 8.30am and 9.30am. We would therefore encourage those patients booking routine review appointments to telephone after 10.00am.
If you have booked an appointment please keep it or cancel it! On avereage 18 people a week fail to attend their GP appointment, even book on the day appointments. That means we lose more than a surgery session every week because of patients who have failed to attend. YOU CAN CANCEL AN APPOINTMENT WHEN THE SURGERY IS CLOSED ON 01383 518 500
We do remove patients from our list who persistently fail to attend for their booked appointments.